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How We Protect Your Privacy at 2d 02

When you open an account with us, your personal information stays secure and private.

Data encryption on every depositNo sharing without your consentYour withdrawal details are verified, never sold
2d 02 How We Protect Your Privacy at 2d 02
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your account details, our support team is here to help. We respond to privacy requests within 7 business days and can walk you through every step of your data access request or account adjustment.

Team online

Email Support

Send your privacy request to our data team at [email protected]. Include your account email and the specific information you want to access or change. We reply within 48 hours.

Live Chat

Open a chat from your account dashboard during business hours (08:00–22:00 Jakarta time) to ask about your data, request account corrections, or report a security concern.

Account Settings

Update your personal info, email and phone number directly in your account dashboard under Privacy Settings. Changes take effect immediately and are logged for your security.

SECURITY PRACTICES

How We Keep Your Data Safe

Your account is protected by industry-standard encryption that scrambles your information the moment you type it.

Encryption & Tokenisation

All deposits and personal data are encrypted end-to-end. Payment tokens mean your DANA, OVO, GoPay or QRIS details are never stored in plain text on our systems.

Session Security

Your session expires after 20 minutes of inactivity. Two-factor verification is required for withdrawal requests and account changes to prevent unauthorised access.

Data Retention

Account activity records are kept for 3 years for verification purposes. Personal data beyond that period is deleted unless you request account closure, in which case we remove it within 30 days.

Third-Party Access

We share your data only with payment processors, fraud-detection services and where local law requires it. We never sell your information to advertisers or data brokers.

Cookies & Tracking

We use cookies to remember your login preferences, track gameplay for fraud detection, and measure how you navigate the lobby. You can adjust cookie settings in your browser without losing account access.

Withdrawal Verification

Every withdrawal request triggers a verification check: we confirm your identity, match your withdrawal address to your account, and flag any unusual patterns before processing your payout.

Questions About Your Privacy

Read our most common questions about data privacy, account security and how we handle your personal information.

Yes. Email [email protected] with your request and we'll send your full data profile within 7 business days. Your profile includes login history, deposit and withdrawal records, games played, and any notes from support interactions. You can request this at any time, even after closing your account.

Payment data is tokenised the moment you enter it — meaning we never store your DANA, OVO, GoPay or QRIS details in plain text. Your bank or wallet provider handles the actual transaction. We encrypt all records and audit our systems quarterly to catch any weaknesses.

Go to Account Settings, click Privacy and then Delete Account. We remove your personal data within 30 days. Transaction records needed for fraud prevention and local law compliance are archived separately and never used for marketing or future contact.

Only our verification team and payment processors see your withdrawal details. We match your request address to your account, check for fraud signals, and then send funds to your chosen payment method. Support agents can see the transaction status but not your full payment details.

We share data only when necessary: payment processors to complete deposits and withdrawals, fraud-detection services to protect your account, and where local law requires it. We never sell your information to advertisers or data brokers. You control what contact preferences you've set in your account.

Login records are kept for 3 years for fraud detection and security audits. Play history is archived after 12 months but remains linked to your account for dispute resolution. If you close your account, these records are deleted within 30 days unless local law requires us to keep them.

You can update your location in Account Settings under Privacy. Where local law permits, we use this to verify your region eligibility and ensure you can access the full lobby. Changes take effect immediately. If you have questions about region access, reach our team via live chat between 08:00 and 22:00 Jakarta time.